Refund policy

Returns Policy
* Return Window: We offer a 2-day return policy only if the product is defective, missing, or different from what you ordered.
* Condition Check: Swareva reserves the right to approve refunds after inspecting the returned items.
* Missing Items: If a return contains fewer items than claimed, the company may deduct up to the full MRP of the missing product from the refund. This also applies to free/promotional items.

 Refund Policy
* Refund Processing: Refunds are initiated once the returned product reaches our warehouse and passes quality checks.
* Domestic Refunds: Refund amount reflects in the customer’s account within 3–5 business days.

 Return Process (Important)
To initiate a return, please drop us an email or contact our Customer Support team.

Unboxing Video Is Compulsory
A proper 360° unboxing video is mandatory in the following cases:

Missing product

Defective product

Wrong/ different product delivered

Returns will only be accepted when a complete unboxing video is provided.

Reverse Pickup Guidelines
* Once your return request is booked, please ensure you are available for the pickup.
* If calls from the delivery partner are missed or pickup fails due to unavailability, the return process must be re-initiated, which may delay the timeline.

Non-Serviceable Pincodes
Some pincodes may not support reverse pickup. In such cases:
* You may be asked to return the product via an alternate courier service (e.g., India Post).
* The return shipping amount will be reimbursed as per policy.

Empty Parcel or Missing Product
* If you receive an empty parcel or missing item, contact Customer Support within 48 hours of delivery.
* A 360° unpacking video is mandatory for verification.
* Claims with insufficient evidence or signs of tampering may not be accepted.
* The brand reserves the right to make the final decision.

For complete Terms & Conditions, please refer to our Terms of Service.